Enhancing Performance in Contracts: Outcomes and Monitoring

Erwin McEwen, Deputy Director of Monitoring and Quality Assurance, Illinois Department of Children and Family Services

With increasing pressure to achieve outcomes, many child welfare agencies are passing performance expectations on to their contractors by negotiating outcomes in contracts. This teleconference explores how to use this approach to actually improve performance. Critical steps include: setting the stage for performance, working collaboratively with providers to negotiate outcomes, monitoring agencies vigorously, and supporting expectations with an agency-wide quality improvement program. We highlight the most recent developments in performance based contracting in Illinois, as agency performance teams monitor new contract expectations focused on permanency and other quality measures.
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Quality Assurance
Interagency Collaboration